FAQ's

How long will it take for my item to be delivered?

The level of customization in your order will affect the time it takes to get to you.

  • All of our creations are individually printed (or laser etched) and shipped from the USA.
  • Your order will typically arrive within 7-10 business days from the day you placed the order.
  • We'll send you an email or text with the USPS tracking info as soon as it leaves our USA warehouse.
  • Please note that these delivery times are "typical" and will vary depending on the level of customization or personalization you've chosen and the time of year.
  • Holidays (peak gift ordering times) and weather events will delay production and delivery ... but we guarantee your unique, thoughtful gifts will be worth the wait!

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and we will issue a refund for it immediately. Support is best reached through our Contact Us page.

I accidentally ordered the wrong size, how can I change it?

If the item hasn't been made yet, we can change the size of it for you. If it's already on the way to you, then it's a bit tough because it's already been made.

Please contact support and we will get the size changed for you if possible. Most people notice it right after they order and we can get it switched for them pretty easily.

Contact us and we'll let you know.

The item I received was broken, how can I get a new one?

Unfortunately, from time to time items such as mugs and glassware do get broken in transit. They are ceramic or glass and if the postal service doesn't take good care of the package during the shipping process, it can be broken. We have no problem sending you a replacement if this happens.

Please just contact us with a photo with the broken item and your order details and we'll get a new one out to you as soon as possible!